خلاصة:
One of the main indicators of economic development of country is growth and development of the transportation industry. The role of transport in sustainable development is very clear and irrefutable. The dramatic developments in the world of today and the deep transport connections with everyday life in terms of access to services and social welfare, indicate the importance and role of transportation and is a major component of the national economy. The study aimed to identify and rank the factors affecting passenger satisfaction in the road transport sector has been carried out. After identifying the factors affecting passenger’s satisfaction with the results of other researchers andthrough interviews with senior managers and executives in the industry studied and also, field observations and surveys in this area, factors affecting passenger satisfaction in the road transport industry to identify and by the two-stage Delphi method, in the form 43 factor finalized. Then, due to a number of factors were identified, using aquestionnaire distributed among the passengers, while determine the degree of importance of factors at looking them, factor analysis and classification of variables in the form eleven factor was considered
ملخص الجهاز:
Study of Delphi Technique in the Application of the Identification of the Factors Affecting The Satisfaction of Passengers in Road Transport Industry One of the main indicators of economic development of country is growth and development of the transportation industry.
After identifying the factors affecting passenger’s satisfaction with the results of other researchers andthrough interviews with senior managers and executives in the industry studied and also, field observations and surveys in this area, factors affecting passenger satisfaction in the road transport industry to identify and by the two-stage Delphi method, in the form 43 factor finalized.
In this research, in order to identify the primary factors affecting the satisfaction of road passenger transport industry, Delphi Technique and double sweep Delphi questionnaires were studied between senior executives and experts.
After reaching a conclusion in this regard, as a first step, factors relevant to the satisfaction of passengers as a group of customers in the road transport industry, with experts in industry and academics studied separately and entered the Delphi method was first questionnaire.
Table 3: Factors and variables Eliminated in the second phase of the Delphi method One-Sample Test (Test Value = 3) Through this process, the Delphi method has finished and 43 of the 54 recommendations in the second questionnaire as factors affecting the satisfaction of passengers in road passenger transport has been finalized and enter the third questionnaire to assess the importance of each factor were the eyes of customers.
This study aimed to identify factors influencing satisfaction and prioritization of road passenger transport industry and the degree of importance of each factor was the view of travelers.