خلاصة:
Relationships between non-financial criteria and financial performance of complementary medical insurance companies were investigated. In this study, the customer satisfaction criterion was considered as a non-financial criterion and the company's income as a financial criterion. There are several definitions of the crime of money laundering, which seem to be more or less compatible in terms of meaning. Although the essence of the definition of money laundering refers to operations to hide the illegal source of money in such a way that it takes on a legal appearance. However, the following two definitions are very important in terms of the fact that they relate the process of money laundering to the informal economy.The statistical population of branches of Hafez Futures Insurance Company was selected throughout the country. Using the sample selection formula for the unspecified population, the sample size was determined to be 196, and a questionnaire containing 35 questions was published to measure the non-financial criteria of customer satisfaction, and 196 responses were collected, about 89% of responses. To test the hypotheses, one-sample t-test was performed, as well as correlation coefficient calculation and regression analysis, and t and F statistics were used. SPSS2 (0.16) and STATISTICA (0.8) software were used for statistical analysis. The results of the research showed that despite the high level of satisfaction of the insured in all branches, the factors of satisfaction (amount and manner of fulfilling obligations), (qualitative conditions governing the insurance company) (medical centers on the contract side of the insurance company) with the income of this There is no significant relationship between the company.