خلاصة:
Many organizations use Information Technology (IT) to improve their
performance in the business and operations. But, most of the IT projects
suffer from a high risk of failure when implemented. Recently, many studies
have been attended on the concept of critical success factors (CSFs) in order
to affect the rate of success, but a little effort has been focused on developing
strong models to facilitate the CSFs extraction and evaluation processes. We
found that there are remarkable cultural, managerial, industrial differences
and also, a considerable business atmosphere gap between the developing
countries like Iran and the developed countries. Therefore, the related CSFs
in the developed countries may not be directly applicable by Iranian project
managers and they need to be adapted. Furthermore, it has been repeatedly
reported that there are some limitations related to CSFs identification
methods such as Rockart’s methodology. In this paper, we have offered a
new developed model to extract and evaluate the CSFs of IT projects. This
model has brought the theoretical backgrounds, the experts’ views and the
AHP technique’s benefits together and it may be applied as a means to
improve the IT project management ability. Thereafter, we have used our
model to identify and evaluate CSFs of an important IT project, known as:
“using RFID technology in Iran Fuel Distribution System”. The most
important CSFs were identified and prioritized as: Support from senior
management; Hardware substructure; Technology sanction; Pilot project;
Beneficiary's participation and Data management
ملخص الجهاز:
A New Model to Identify and Evaluate Critical Success Factors in the IT Projects; Case Study: Using RFID Technology in “Iranian Fuel Distribution System” A.
Recently, many studies have been attended on the concept of critical success factors (CSFs) in order to affect the rate of success, but a little effort has been focused on developing strong models to facilitate the CSFs extraction and evaluation processes.
The critical success factor (CSF) methodology is a means for identifying those important areas of activity that are essential to accomplish project successfully.
This approach is susceptible to serious limitations which arise from human errors, such as: - Applying qualitative and deductive analysis approach, - High dependency on prejudgment, - The quality of judgment may change within the process, - There is no priority for identified success factors, For instance, during interviews most of interviewees represent a list of the latest problems which they are recently encountered to, instead of top level essential factors.
By reviewing the literature, we found out that although there are many studies on the CSF concept, extracting its methodology, benefits and limitations, there are little efforts focused on developing a strong model to extract and evaluate critical success factors.
In this paper, we introduced a new developed model to avoid Rockart's limitations and as a useful applicable means to extract and evaluate the critical success factors for project managements' skill.