keyword front-line employees ‎/ (2 Article)

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Improving Work Performance: Examining the Role of Mindfulness and Perceived Control of Internal States in Work Engagement

Writer : Monteiro، Sandra ؛ Corresponding Author : Padhy، Meera ؛

Journal:Behavioral Science»Spring 2020, Volume 14 - Number 1 Ranking الف (Ministry of Science/ISC (‎7 page(s) - From 27 to 33 )
Keywords:Organization Work engagement Mindfulness perceived control of internal state front-line employees

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2.

The Identification of the Frontline Employees Cognitive Appraisal in the Face of the Customers Aggression in Oil Industries Business Management (Case Study: Iran Petroleum Products Distribution Company - Tehran region)

Writer : Alizadeh، Hamid ؛ Khounsiavash، Mohsen ؛ Zaboli، Rouhollah ؛ Corresponding Author : Heidarzadeh، Kambiz ؛

Journal:Journal of Petroleum Business Review»Winter 2023, Volume 7 - Number 1 Ranking ب (Ministry of Science/ISC (‎22 page(s) - From 27 to 48 )
Keywords:Cognitive Appraisal services management frontline employees customers aggression mental health threats

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