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Writer : Alizadeh، Hamid ؛ Khounsiavash، Mohsen ؛ Zaboli، Rouhollah ؛ Corresponding Author : Heidarzadeh، Kambiz ؛
Journal:Journal of Petroleum Business Review»Winter 2023, Volume 7 - Number 1 Ranking ب (Ministry of Science/ISC (22 page(s) - From 27 to 48 )
Keywords:Cognitive Appraisalservices managementfrontline employeescustomers aggressionmental health threats