چکیده:
We combined three areas of social capital, G2G and the enterprise architecture (EA) which are some of the important areas. Due to the complexity of governments’ responsibilities, using G2G EA is essential. Three EA styles and five elements of G2G are elected and a combination method of scenario planning and interviews is chosen as the research method. Four steps are determined for the scenario planning(SP) process. And, in one of the steps in SP, we create 9 scenarios with three elements of social capital (Trust, Partnership and Norm). Then, by using interviews, we propose eight different combinations of the three styles of EA and five elements of G2G.
خلاصه ماشینی:
"Key elements of enterprise architecture, social capital and G2G Area Enterprise Architecture G2G Social Capital Key Elements Government-oriented Process-oriented IT-oriented Education and training Culture Security Location e-GNI Trust Partnership Norm 3.
In fact, uncontrollable factors are important elements of social capital, including Trust, Partnership and Norm.
Total score of each Scenario Scenario Enterprise architecture styles G2G elements Government- oriented IT- oriented Process- oriented Education & Training Culture Security Location e-GNI Death Valley 2.
This package, which is recommended in sixth scenario (Cat-Dog), has low level Trust and this prevent us to use Government-oriented style, as people do not rely on manuals.
8 IT-oriented relied on Education and Culture for Noah’s Ark In "Noah’s Ark" in which all the social capital factors are at the best level, information technology is easy to apply.
In this scenario, people accept the manuals but they are at good level of social capital thus, we can use Government-oriented style but it is better for them to delegate requirements recognition and communication ways.
Thus, they are placed in the Cat-Dog scenario and according to the results of this paper, they should use Process-oriented relied on Education and e-GNI Proposed Package.
As a conclusion, it can be recommended that e-government service providers and decision can define the level of social capital factors in enterprises and based on them use appropriate Proposed Packages."