چکیده:
The main purpose of this research is to study the role of skills of the inter-personal communication skills of central department of Scientific and Applied University's(SAU) staff. The method of this survey is applied- oriented and data collection method is descriptive. The population of this research is all who visited the Scientific and Applied University's central department in the fourth week of Khordad 1389. It could be said that the population in this research is equal to the sample. In the other word, we can say that in this research the method of full-counting is being used. It means that at this research all 330 people have been answered to the questions. A researcher's made questionnaire is used for data gathering. Face and content -related validity was obtained by using the available sources and connoisseurs’ opinions and their validity through tentative execution and calculation of Cronbach’s Alpha Coefficient was calculated 90%. The findings of this research indicated that 34.2% of respondents have chosen the item '' more'', which means, they have gone to the central department more than three times in order to get sufficient and suitable answers. About 47% of the respondents have chosen the item ''average'', which show that the staff can reach to the good point through providing more suitable guides. About 41.2% of the respondents have chosen the item '' average'', which show that staff makes the feeling of satisfaction among the students.
خلاصه ماشینی:
"Table 3: evaluation of the hypothesis of dominance of the staffs on interpersonal communication skills and way of their behaving with the students effective (رجوع شود به تصویر صفحه) The rate of the statistic item '' extreme two'' is 104,338 and its riddance rate equals to 9 with meaningfulness of 0.
01 by the certainty of 99% we can say that the given answers do not have monotony distribution and by paying attention that the item '' extreme'' has the most redundancy and totality of the items '' extreme'' and '' so extreme'' in respect to the items ''rare'' and ''very rare'' have more redundancy, one can say that the fourth hypothesis based on this point that the social level of the staffs is effective in making relation with the students is being confirmed.
It can be concluded that 37% equals to 122 persons of the responders have chosen the item ''extreme'' in the case of responding to the question about the social level; which shows that the social level can be so effective in behaving, dealing and making relation.
8% equals to 118 persons of the responders have chosen the item '' almost '' in the case of responding to the question about the recognizing the features of the students; which shows that by reinforcing of this matter that is necessary for better recognition of students' features it would be able to influence effectively on the way of making relation and dealing."