چکیده:
In this study, excellence Criteria of Boys’ High Schools in Tehran city, Iran were evaluated
based on the European Foundation of Quality Management model in the field of staff. Aim,
was: need assessment of excellence courses for the mentioned school Principals. A survey
was done to collect the essential data and interferential analysis model was used. The
populations of principals were 228 people and for teachers were 2260 people. The sample
size calculated through Cochran's formula and obtained to 86 for principals and 329 for
teachers. Two-stage random cluster sampling method was applied and data collection tool
was a questionnaire of principals’ excellence, included: 5 criteria and 25 items in the field of
staff. The questionnaire content validity was confirmed by management faculty members.
Reliability was determined through the calculation of Cronbach's alpha coefficient and
SPSS17 software, equivalent of 0.83 for principals and 0.89 for teachers and the
questionnaire was distributed among the principals and teachers of regions: 1, 9, 11, 13 and
15. Firstly, the analysis was done by Kolmogorov-Smirnov test to determine the normality
status, then through the one sample t – test, the research questions were analyzed. Results
demonstrated that school principals had acceptable conditions with slight difference in all
excellence Criteria. Finally, the study results were discussed.
خلاصه ماشینی:
Since EFQM model is the most prominent model to identify weaknesses and strengths of managers’ performance, the addressed issue is that whether excellence quality of high schools in Tehran in the context of human resource can meet educational needs existing in these schools.
Therefore, the most underlying objective of this study in examining application of organizational excellence model and its criteria to appraise human resource management at high schools in Tehran, Iran.
3. Review of Previous Studies 3-1 Internal Studies Khajeh and Salami (2012) conducted a study under the title of "evaluation of performance of Islamic Azad University Qom Branch using organizational excellence model of EFQM" and found the more optimum contribution of results with score 223 than enablers with score 229 in comparison between excellence status of scopes.
Hamid Lakzaian (2010) conducted a study under the title of "excellence status of human resource among principles of high schools in Mashhad based on EFQM Mod el" indicating low-level score of all sub-criteria related to human resource.
(2008) evaluated performance of Shaid Rajaee University in scopes of leadership and staffs based of organizational excellence of EFQM and found following results: in opinion of participants in appraisal, variables including mission, prospect, and ethical values in Iranian Journal of Social Sciences and Humanities Research Vol 5 Issue 3 (2017) organization, interaction with customers and society, strengthening excellence culture among employees, planning method, and human resource management obtained low scores; variables including managers’ support from organizational changes, encouragement of employees, mutual negotiation, enabling, and staff participation were at average level.