چکیده:
Information and communication technology (ICT) has transformed how we live our lives and the way we interact in different contexts. Benefits of ICT and its upcoming efficiencies (i.e. energy efficiency) are becoming the heart of many public services’ reforms which have influenced the time, distance and space concepts. At present, not only there is a lack of clarity about what high-quality ICT- based urban services look like, and an urgent need to articulate a clear vision of ‘better’ services, but also the integration of this new transformations in spatial urban planning (e.g. service delivery planning) has not been comprehensively considered. Therefore, the main debate in this paper comprises of simplifying the e-services delivery process and architecture and its integration to the spatial planning process. Illustration of the resulted benefits of such integration is another outcome of the paper. This paper aims at developing a conceptual framework of e-services and its impact on urban public service delivery in line with developing an integrated process of e-services and spatial urban planning. The main outcomes of the research are comprised of an integrated conceptual service delivery process as well as strategies to achieve and optimize such integration.
خلاصه ماشینی:
view cities as smart when "investments in human and social capital and traditional (transportation) and modern (ICT-based) infrastructure fuel sustainable economic growth and a high quality of life, with a wise management of natural resources, through participatory government".
e-services, as a recent-developed information-based concept, can play an important role in enhancing and optimization of delivering more efficient urban public services which can be implemented to reduce the need of movement and decrease the travel time due to increasing accessibility in obtaining the satisfaction of the users and in general, enhancement of life quality.
The main outcome of this paper includes the new integrated planning process in line with benefits and classified strategies for enhancing services delivery through both spatial and ICT oriented measures (Fig. 1).
What is central to the concept of the Smart City and what makes it differ from ‘sustainable cities’ or ‘ECO cities’ is the use of Information and Communication Technologies (ICTs) in the process of creating a more sustainable city, but also the availability and quality of knowledge communication and public services.
These technologies can assure economies of scale in infrastructure, standardization of applications, and turn- key solutions for software as a service (SaaS), which dramatically decrease the development costs while accelerating the learning curve for effective functioning of smart cities (Hatzelhoffer, 2012).
The steps highlighted in mentioned figure, based on the Smart Cities, will due to the Creation of Municipal ICT Architectures (Chourabi, 2012), and are explained below: • The starting point of the e-services delivery process is triggered by business requirements and concerns expresses by stakeholders and users.