چکیده:
یکی از کار ویژه های حکومت ها به ویژه در دوران مدرن ، پاسخگویی به نیازها و مطالبات فزاینده شهروندان است که به کارگیری هرچه موثرتر امکانات و منابع و کارامدسازی نظام اداری را برای انجام وظایف خود ، بیش از پیش اجتناب ناپذیر ساخته است . توجه به نقش مردم - به عنوان مهمترین منشا قدرت - در حفظ و ثبات نظام و ویژگی مردمی بودن جمهوری اسلامی و ضرورت حفظ و تداوم رضایتمندی آنان از نظام سیاسی ، اتخاذ تدابیری برای افزایش ضریب کارامدی نظام اداری را در کانون توجه و چاره اندیشی مدیران سیاسی و اجرایی ، قرار داده تا اعتماد میان دولت و ملت به مثابه مبادله ای دو جانبه با الزام مسئولان به پاسخگویی ، تداوم یابد
Bringing accountability to the increasingly needs and demands of citizens is one of the functions of the states, not least in modern era. In doing so, using more effectively from resources, as well as making executive system more effective for achieving its goals have been increasingly became inevitable. Paying attention to the role of citizens as most important source of power in maintenance and stabilization of the regime and also the popular characteristic of the Islamic Republic have given rise to concentrate on adopting some strategy for reaching the productivity coefficient of executive system, so that confidence between the state and citizens as a bilateral exchange can be continued by bringing the authoritie's accountability to citizens. With a view to the place of the organization in the society, this paper discusses about the role of control in improving the trend of organization's accountability to citizenry demands, mentioning characteristics, dimensions, and methods of, as well as approaches to, bringing accountability, through which offering a model for showing the impacts of control on organization's accountability. With putting more emphasis on self-control issue, the author considers spreading critique-friendly approach, continuous learning (learning organization), improving resources and procedures as consequences of control on executive performances and trends, which may lead to increase in confidence and satisfaction of, as well as accountability to, citizens.