چکیده:
Delivering added value public e-services often requires cooperation between two or
more government departments. In general, such cooperation is ensured by implementing
interoperability between automated business processes. In spite of the existence of
several works interested in public online services in general, only few of them were
focused on measuring interoperability degree, whether used or required, to deliver them.
In this context, the objective of this paper is to propose a new quality indicator for
interoperability assessment of public integrated e-services. This indicator takes into
account three main aspects: interoperation potentiality, interoperation compatibility and
operational performance. Finally, to better illustrate how to use the proposed
measurement method, we present a practical example of integrated public e-service. This
work takes the case of a national library which proposes an online registration service.
خلاصه ماشینی:
In spite of the existence of several works interested in public online services in general, only few of them were focused on measuring interoperability degree, whether used or required, to deliver them.
In this context, the objective of this paper is to propose a new quality indicator for interoperability assessment of public integrated e-services.
This cooperation goes from simple information exchange and can reach business processes interoperability among public departments (Klischewski, 2004) The present work focuses on measuring the interoperability degree between automated business-processes involved in the provision of an integrated public e-service.
Therefore, the proposed measurement method consists of five steps and takes into account three main aspects: • Interoperability maturity level of the environment surrounding the studied e- service.
On the other hand and in term of orientation, public online e-services target multiple set of potential customers (Vintar, and Leben, 2002) that could be organized into four main categories: • Government-to-government services (Che, 2009): generally known by e- administration, it refers to public interdepanmental coordination and collaboration in order to deliver electronic services.
, 2003 ) Authors of(Pardo , and Burke , 2009) lists: • ITIM (It Investment Management), • LISI (Level of Information System Interoperability), • OIMM (Organizational Interoperability Maturity Model), • EIMM (Enterprise Interoperability Maturity Model), • GIMM (Government Interoperability Maturity Matrix), • SPICE (Software Process Improvement and Capability dEtermination).