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نویسنده : Mr. Sameer Mankame ؛ Mr. Kishor Vinayak Mhaske ؛
مجله:PalArch's Journal of Archaeology of Egypt»May 2021, Volume 18 - Nomber 10 (8 صفحه - از 1004 تا 1011 )
کلیدواژه ها:Service satisfactioncustomer perceptionstandard service qualitySERVQUAL gap of customersFront office employee