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  HOW SUPPLIERS OF HI-TECH AND CRITICAL EQUIPMENT KEEP THEIR CUSTOMERS SATISFY AND LOYAL BY UTILIZING SERVICE INNOVATION AND SERVICE RECOVERY? STUDY OF SERVICE FOR INDUSTRIAL CONTROL SYSTEMS (ICS) USERS IN INDONESIA.

  نویسنده : Ichsan Gaffar ؛ Suharyono ؛ Solimun ؛ Andriani Kusumawati ؛

  مجله:PalArch's Journal of Archaeology of Egypt»May 2021, Volume 18 - Nomber 8 (‎20 صفحه - از 1713 تا 1732 )

  کلیدواژه ها:Service RecoveryService InnovationIndustrial Control Systems (ICS)Customer Satisfaction and Customer Loyalty

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