خلاصة:
Control and evaluation are major secrets of an organization's survival.
Universities, as research and educational organizations, need to be evaluated in
order to survive. The results of educational activities encompass a vast spectrum
including the graduates, researchers and planners, scientific publications, as
well as satisfaction of students, parents, professors and staff (Ramsden, 1996}.
Therefore, various aspects of universities’ performance should be evaluated.
This study tries to provide an answer to the addressed necessity. In this
research an attempt has been made, by integrating performance evaluation
models of organizations, antecedent of research and utilizing of opinions of
experts and the stakeholders, the different indexes of performance evaluation of
an organ of higher education has been categorized in a frame work of a model.
Twenty-two main indicators are presented under three general indicators of
Inputs, Processes and Outputs, and in the seven schools of Humanities colleges
of the University of Tehran, one hundred seventy nine sub- indicators are
studied and analyzed.
ملخص الجهاز:
Twenty-two main indicators are presented under three general indicators of Inputs, Processes and Outputs, and in the seven schools of Humanities colleges of the University of Tehran, one hundred seventy nine sub· indicators are studied and analyzed.
Therefore, development of higher education has been stressed during the past recent years, so that, university students have increased by eleven-fold after the Islamic 1979 Revolution (statistics provided by the Ministry of Science, Research and Technology, 2003).
Performance of governmental organizations that work in environments other than markets is sometimes determined according to governmental goals and expectations and process control is more important that output indicators (Scott, 2003).
According to previous studies, 16 factors have been studied in evaluation system for universities including quality, productivity, effectiveness, economy, capability-based education, goals, leadership, social role of university, information technology, strategic planning, and research and their role in performance of universities has been analyzed.
In addition, some international experiences about academic performance indicators, especially at faculties of humanities, including experiences gained at universities of Texas, Newcastle, Australia, Deakin, a group of Australian universities, Evalue research on evaluation of 31 European universities (Evalue, 1998), universities of Wisconsin, New York, South Carolina, Illinois, State University of California, and Restock University have been reviewed through a comparative study and a system has been proposed for the evaluation of performance according to environmental and military conditions.
2. Bertoret and Tomas (2003), Evaluation of University Teaching/ Leaming Process for Improvement of Quality in Higher Education.