خلاصة:
In Pakistan the growing number of higher education institutions and the ever-increasing number of students، forces the institutions to build such an environment which completely satisfies these students‟ expectations. This paper uses a modified version of Keaveney and Young (1997) satisfaction model and tests on a sample of students of COMSATS Abbottabad، Pakistan. The study is based on primary data collected through questionnaires and analyzed using correlation، regression and Cronbach alpha. The results show that faculty، advisory staff and the classes have a very significant impact on the student‟s college experience. These positive student experiences lead to student satisfaction.
ملخص الجهاز:
The results show that faculty, advisory staff and the classes have a very significant impact on the student's college experience.
Satisfaction, Faculty, Advisory staff, Classes, College experience, Higher education * Corresponding Author, Tel: +92300-9114138 Email: amina@ciit.
This paper focuses on the students' satisfaction in higher learning institution by analyzing a number of factors including faculty, advisory staff and classes.
Tinto (1975 & 1993), Baldridge, Kemerer, and Green (1982), Reichheld ( 1996) and Keaveney and Young ( 1997) linked the satisfaction of students which resulted from a positive college experience to retention of the student in that institute.
Hypotheses of the study The study attempts to find out the satisfaction of university students based on the link of faculty, advising staff and the classes with the student college experience that will then lead to the relationship between student's experience and his/her satisfaction with the institution.
This satisfaction is related to the experience of student in the institution and this experience is affected and depends upon the faculty, advising staff and the environment of classes.
e. , understanding, accessibility, professionalism, reliability and feedback) is positively related to the student's college experience.
The student's college experience is dependent on three independent variables faculty, advising staff and the classes.
Descriptive Statistics Three indicators of student's college experience are under study: faculty, advisory staff and classes.
Conclusion In the study it was hypothesized that faculty performance, advising staff performance, and classes would influence students' college experience and which in tum would influence their satisfaction from the higher education institution.
Students with positive college experience show satisfaction with the quality of education in the institution.