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مؤلف : L. Boroumand ؛ M. Aghdasi ؛ A. Albadvi ؛ M. JAMSHIDIAN ؛ Hakan Perzon ؛
مجلة:International Journal Of Information Science And Management»July & December 2008, Volume 6 - Number 2 ISC (18 صفحة - من 61 إلی 78 )
الکلمات المفتاحية:Iranervice FailureService RecoveryComplaint ManagementOnline Shops