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مؤلف : Radfar، R ؛ Rezaei-Malek، N ؛
مجلة:International Journal of Management and Business Research»Spring 2012, Volume 2 - Number 2 (15 صفحة - من 136 إلی 150 )
الکلمات المفتاحية:Staff knowledgeMarket knowledgeCustomer relationship managementKnowledge managementCustomer knowledgeCRMKnowledgeKM