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مؤلف : VijayAnand، S ؛ Selvaraj، M ؛
مجلة:International Journal of Management and Business Research»Summer 2015, Volume 5 - Number 3 (18 صفحة - من 189 إلی 206 )
الکلمات المفتاحية:SERVQUALPerceptionCompetitivenessService QualityPost office savings bankIndiaBank