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مؤلف : Gaffar ؛ Suharyono ؛ Solimun ؛ Kusumawati، Andriani ؛
مجلة:PalArch's Journal of Archaeology of Egypt»August 2021, Volume 18 - Number 17 (19 صفحة - من 235 إلی 253 )
الکلمات المفتاحية:crmcustomer satisfactioncustomer loyaltyICSService Recovery