کلمة المفتاح physical dimension and appearances of services / (1 مقالة)
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مؤلف : Esmailpour، Hassan ؛ Asadi Bolhasani، Masoumeh ؛
مجلة:Journal of Management and Accounting Studies»December 2016, volume 4 - Number 4 (4 صفحة - من 140 إلی 143 )
الکلمات المفتاحية:reliabilityqualityEmpathyassuranceResponsibilityServicePatients satisfactionphysical dimension and appearances of servicesSERVQUALPatientTehranPatients