Abstract:
The present study was aimed to investigate the relation between ergonomics level and the
quality of giving services to the users in water and waste water Co. This research is
applied in terms of objective and from the view of method is descriptive-survey research.
The sample population is the staffs of water and waste water Co. (the subject of
Ergonomics) and the users of the company (the subject of services quality). 171 samples
were selected randomly for ergonomics subject and 384 samples for service quality. Data
collection tool was questionnaire and Ergonomic questionnaire was divided into
administrative and technical questionnaires. From the view of the staffs, services quality
questionnaire of Servqual model was distributed. To determine the correlation between the
variables, Spearman correlation coefficient was used. The results of the research indicated
the lack of relation between ergonomics level and the quality of giving services in water
and water waste company.
Machine summary:
2016 ABSTRACT The present study was aimed to investigate the relation between ergonomics level and the quality of giving services to the users in water and waste water Co. This research is applied in terms of objective and from the view of method is descriptive-survey research.
com Peer review under responsibility of UCT Journal of Management and Accounting Studies INTRODUCTION Today, only the organizations have good position in competition field that their main activity is fulfilling the requirements of the customers and satisfaction of their needs with the minimum price and the maximum quality, the successful and effective presence in regional and global competition market is an unavoidable necessity with the optimized use of facilities and good operation of new resources for manufacturing and presenting good services with good quality based on customer satisfaction (Kazazi, 2004, 1).
Also, ergonomics attempts to find scientific consistency of job, conditions, tools and work environment with physical and body characteristics of human and determination of his physical ability; the job and work place should be designed in a way to be consistent with the physical properties of average people (by considering the related standard deviation) (Foruzanfar, 1999, 19).
Strasser (1995,211-235) in a research titled "Ergonomic efforts aiming at compatibility in work design for realizing preventive occupational health and safety" proposed the following results: By industrialization phenomenon development, the pattern of the diseases threatening the health of people was changed as from the mid 20 century, infectious diseases were decreased and the diseases related to the events of life such as cardio-vascular diseases and Mosculo-Skeletal problems were decreased.