Abstract:
اﯾﻦ ﭘﮋوﻫﺶ ﺑﻪ دﻧﺒﺎل ﺷﻨﺎﺳﺎﯾﯽ و رﺗﺒﻪ ﺑﻨﺪي ﻋﻮاﻣﻞ اﺛﺮﮔﺬار ﺑﺮ ﺑﻬﺒﻮد ﮐﯿﻔﯿﺖ ﺧﺪﻣﺎت ﺷﻬﺮي در ﺷﻬﺮداري ﺷﺎﻫﯿﻦ ﺷﻬﺮ اﺳﺖ. ﭘﮋوﻫﺶ ﺣﺎﺿﺮ از ﻧﻈﺮ ﻫﺪف در ﺣﯿﻄﻪ ﺗﺤﻘﯿﻘﺎت ﮐﺎرﺑﺮدي و ﺑﻪ ﻟﺤﺎظ ﮔﺮدآوري دادهﻫﺎ ﺗﻮﺻﯿﻔﯽ ﭘﯿﻤﺎﯾﺸﯽ ﮐﻪ ﺑﻪ ﺻﻮرت ﺗﺮﮐﯿﺒﯽ در دو ﻣﺮﺣﻠﻪ ﮐﻤﯽ و ﮐﯿﻔﯽ اﻧﺠﺎم ﺷﺪه اﺳﺖ. ﮔﺮدآوري داده ﻫﺎ در ﺑﺨﺶ ﮐﻤﯽ ﭘﮋوﻫﺶ از ﻃﺮﯾﻖ ﭘﺮﺳﺸﻨﺎﻣﻪ ﺻﻮرت ﮔﺮﻓﺖ؛ ﮐﻪ اﯾﻦ ﭘﺮﺳﺸﻨﺎﻣﻪ ﺑﺎ اﺳﺘﻔﺎده از ﻧﺘﺎﯾﺞ ﺣﺎﺻﻞ از ﺗﺤﻠﯿﻞ ﻣﻀﻤﻮن درﺑﺨﺶ ﮐﯿﻔﯽ و ﺑﺮ اﺳﺎس ﻃﯿﻒ ﭘﻨﺞﮔﺎﻧﻪ ﻟﯿﮑﺮت ﺗﻨﻈﯿﻢ ﺷﺪه اﺳﺖ. ﺟﻬﺖ ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ ﺑﺨﺶ ﮐﯿﻔﯽ از ﺗﺤﻠﯿﻞ ﻣﻀﻤﻮن اﺳﺘﻔﺎده ﺷﺪ؛ و ﺟﻬﺖ ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ دادهﻫﺎي ﺟﻤﻊ آوري ﺷﺪه ﺑﺨﺶ ﮐﻤﯽ ، از آزﻣﻮن ﻓﺮﯾﺪﻣﻦ اﺳﺘﻔﺎده و ﻣﺤﺎﺳﺒﺎت ﺑﺎ اﺳﺘﻔﺎده از ﻧﺴﺨﻪ 20 ﻧﺮم اﻓﺰار SPSS اﻧﺠﺎم ﺷﺪ. ﻧﺘﺎﯾﺞ اوﻟﻮﯾﺖﺑﻨﺪي ﻧﺸﺎن داد ﮐﻪ ﻣﺆﻟﻔﻪ ﺧﺪﻣﺎت اﺟﺘﻤﺎﻋﯽ در اوﻟﻮﯾﺖ اول ﻗﺮار دارد و ﺑﻪ ﺗﺮﺗﯿﺐ، ﻣﻮﻟﻔﻪ ﻫﺎي ﺧﺪﻣﺎت ﺷﻬﺮﺳﺎزي و ﻣﻌﻤﺎري و ﻋﻤﺮان، ارﺗﺒﺎﻃﺎت، ﻣﺪﯾﺮﯾﺖ ﭘﺴﻤﺎﻧﺪ و ﻣﺤﯿﻂ زﯾﺴﺖ، اﻗﺘﺼﺎد ﺷﻬﺮي، ﺣﻤﻞ و ﻧﻘﻞ و ﺗﺮاﻓﯿﮏ، ﺗﻮﺳﻌﻪ ﺷﻬﺮي و ﺗﻮﺳﻌﻪ ﻓﺮﻫﻨﮕﯽ در رﺗﺒﻪ ﻫﺎي ﺑﻌﺪي ﺑﻬﺒﻮد ﮐﯿﻔﯿﺖ ﺧﺪﻣﺎت ﺷﻬﺮداري ﺷﺎﻫﯿﻦ ﺷﻬﺮ ﻗﺮار ﮔﺮﻓﺘﻪ اﻧﺪ.
This study seeks to identify and rank the factors affecting the quality of urban services in Shahinshahr Municipality. The present study is a descriptive survey in terms of purpose in the field of applied research and in terms of data collection, which has been done in a combination of quantitative and qualitative stages. Data were collected in a quantitative part of the research through a questionnaire; This questionnaire has been adjusted based on the results of content analysis in the qualitative section and based on the five Likert scale. Thematic analysis was used to analyze the qualitative part; In order to analyze the collected data of the quantitative part, Friedman test was used and calculations were performed using SPSS software version 20. The results of prioritization showed that the component of social services is in the first priority and, respectively, the components of urban planning and architecture and civil engineering services, communications, waste and environment management, urban economy, transportation and traffic, urban development and development Cultural are in the next ranks of improving the quality of services of Shahinshahr Municipality.