Abstract:
Using the EFQM paradigm as a guide, this research aims to investigate the link
between TQM social and technical elements and their influence on organizational
outcomes. Furthermore, the research hypothesizes and examines a mediation
model between social variables, technical aspects, and overall outcomes using
structural equation modeling (Partial Least Squares). The research includes a
sample of 116 Spanish companies that went through full evaluation procedures
using RADAR logic. The findings show that: (1) an open, flexible, and
continuous improvement-oriented culture, committed and involved leadership,
and efficient human resource management (TQM social factors) have a direct and
significant impact on the effectiveness of the quality system deployed (TQM
technical factors) and on the results; (2) process management and improvement,
alliances with suppliers and other partners, and resource management (TQM
technical facts) have a direct and significant impact on the effectiveness of the
quality system deployed (TQM technical factors) and on the results.