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  Improving Service Quality by Using Organizational Citizenship Behavior: Iranian Evidence (Text in Persian)

  Writer : Yaghoubi، Nour-Mohammad ؛ Salehi، Mahdi ؛ Moloudi، Jamshid ؛

  Journal:Iranian Journal Of Management Studies»September 2011, Volume 4 - Number 2 ISC (‎20 page(s) - From 79 to 98 )

  Keywords:Organizational citizenship behaviorInternal MarketingService QualityStructural Equations Model

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