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  Measuring and evaluating the quality of service for Customers based on a hybrid approach of E-S-QUAL, E-RecS-QUAL and Fuzzy TOPSIS in the Insurance Companies

  Writer : Ghazifard، Amir Mehdi ؛ Pour Mostafa، Mehdi ؛ Khosravi، Keivan ؛

  Journal:تحقیقات بازاریابی نوین»بهار 1391 - ویژه نامه مقالات برگزیده ششمین کنفرانس بین المللی تجارت الکترونیک Ranking Science-Research (Ministry of Science/ISC (‎16 page(s) - From 117 to 132 )

  Keywords:Fuzzy TOPSISE|5|QUALE|RecS|QUALOnline Insurance

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