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  SERVICE FAILURE-RECOVERY IN ONLINE SHOPS IN IRAN

  Writer : L. Boroumand ؛ M. Aghdasi ؛ A. Albadvi ؛ M. JAMSHIDIAN ؛ Hakan Perzon ؛

  Journal:International Journal Of Information Science And Management»July & December 2008, Volume 6 - Number 2 ISC (‎18 page(s) - From 61 to 78 )

  Keywords:Iranervice FailureService RecoveryComplaint ManagementOnline Shops

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