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Writer : Karimi Mazidi، Ahmadreza ؛ Amini، Alireza ؛ Latifi، Meisam ؛
Journal:Iranian Journal Of Management Studies»January 2014, Volume 7 - Number 1 Ranking Science-Research/ISC (26 page(s) - From 95 to 120 )
Keywords:firm performanceECP ChainCustomer ServicesIT capabilityITSPIEmployeeServiceSEMJournal