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  Ability Mediation Effects in the Relationships between Human Resource Practices and Service Quality

  Writer : Babaei، Davood ؛ Rahimian، Hmid ؛ Ahmad، Aminah ؛ Omar، Zoharah ؛ Idris، Khairuddin ؛

  Journal:Iranian Journal Of Management Studies»January 2015, Volume 8 - Number 1 Ranking Science-Research/ISC (‎22 page(s) - From 5 to 26 )

  Keywords:Service Qualityhuman resource practicesAbilityfirm performanceHRHumanOrganizational Citizenship Behavior

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