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  How Iranian EFL Learners, Persian Native Speakers, and English Native Speakers Attempt to Manage Rapport in Service Encounters

  Writer : Amiryousefi، Mohammad ؛ Sasaninejhad، Reyhaneh ؛ Amirian، Zahra ؛

  Journal:Journal of English Language Teaching and Learning»Winter & Spring 2018 - Number 21 Ranking الف (Ministry of Science/ISC (‎25 page(s) - From 33 to 57 )

  Keywords:rapport managementSpencer Oatey’s modelRapport enhancementRapport maintenanceRapport neglectRapport challenge

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