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  The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions

  Writer : Mirani، Wala ؛ Bemani Moghadam، Mohammad ؛ Corresponding Author : Heydarzadeh، Kambiz ؛

  Journal:Journal of System Management»Summer 2019, Volume 5 - Number 3 Ranking A (Azad University/ISC (‎20 page(s) - From 49 to 68 )

  Keywords:Service RecoveryPerceived justiceService FailureCustomers’ Secondary Satisfaction

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