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  Comparing performance of organization on implementation of customer relationship management systems using ANP and TOPSIS hybrid approach

  Writer : Abedi، A ؛ Corresponding Author : Jafari، M ؛

  Journal:International Journal of Human Capital in Urban Management»Winter 2017 , Volume 2 - Number 5 ISC (‎12 page(s) - From 17 to 28 )

  Keywords:OrganizationE-CommerceMultiple Criteria Decision makingNetwork analysisCustomer Relationship Management (CRM)Fuzzy TOPSIS technic

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