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  Evaluating banks' performance in handling customer complaints during the COVID-19 outbreak via DEA and based on ISO-10002:2018

  Writer : Alavi، Somayeh ؛ Abootalebi، Samira ؛

  Journal:مدیریت تولید و عملیات»Winter 2022, Volume 12 - Number 27 ، ب (Ministry of Science/ISC (‎20 page(s) - From 1 to 20 )

  Keywords:Data Envelopment Analysis (DEA)Balanced Scorecard (BSC)covid-19ISO 10002:2018Complaints-Handling ProcessesISODEABSCCOVIDIranDMUBank

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