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  Developing a 3-Dimensional Model of Importance-Performance-Cost Analysis for Prioritizing the Quality Attributes of Mobile Phone Operator Services

  Writer : Fadaei، Somayeh ؛ Nezhad Shokoohi، Fateme ؛ Corresponding Author : Kazemi، Mostafa ؛

  Journal:Systems Thinking in Practice»June 2023, Volume 2 , Issue 2 (‎23 page(s) - From 33 to 55 )

  Keywords:Service QualityMobile operatorimportance-performance analysisCost Dimension

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