keyword Customer empathy / (1 Article)
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Corresponding Author : Moghimian Borujeni، Omid ؛ Writer : Aghazadeh، Hashem ؛ Esfidani، Mohammad Rahim ؛ Rezvani، Mehran ؛
Journal:International Journal of Ethics and Society»Winter 2021, Volume 3 - Number 4 Ranking ب (Ministry of Science (8 page(s) - From 8 to 15 )
Keywords:citizenship behaviorPerceived valueCustomer empathyExtra-role behavior