keyword physical dimension and appearances of services / (1 Article)
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Writer : Esmailpour، Hassan ؛ Asadi Bolhasani، Masoumeh ؛
Journal:Journal of Management and Accounting Studies»December 2016, volume 4 - Number 4 (4 page(s) - From 140 to 143 )
Keywords:reliabilityqualityEmpathyassuranceResponsibilityServicePatients satisfactionphysical dimension and appearances of servicesSERVQUALPatientTehranPatients