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1.
Corresponding Author : Mohamad Yazid، Mohd Farid ؛ Writer : Ishak، Mohd Fikri ؛ Che Mat، Che Rosmawati ؛ Mohd Ali، Aeshah ؛ Saidun، Zulkifli ؛
Journal:Journal of Information Technology Management»Spring 2021 - Number 53 Ranking International (Ministry of Science/ISC (15 page(s) - From 55 to 69 )
Keywords:banking industryrelationship qualityPurchase IntentionsService recovery satisfaction
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Writer : Mohamad Yazid، Mohd Farid ؛ Ishak، Mohd Fikri ؛ Abd Razak، Anis ؛ Mohd Ali، Aeshah ؛ Abdul Manaf، Sanusi ؛
Journal:Journal of Information Technology Management»Spring 2021 - Number 53 Ranking International (Ministry of Science/ISC (17 page(s) - From 82 to 98 )
Keywords:Service QualityTrustcustomer satisfactionTelecommunicationbrand imageTrust, Brand Image