چکیده:
Purpose - The study tested the extent to which the emotional intelligence (EI), job satisfaction (JS) and organizational citizenship behavior (OCB) and their dimensions are related. Alsoit was tested that whether job satisfaction mediates personality effects (Emotional Intelligence) on organizational citizenship behavior. method - A questionnaire survey was carried out to explore these relations at the Islamic Azad University of Tehran, South Branch. Participants were 187 employees who completed the Wong Law Emotional Intelligence Scale, Blazer Job Satisfaction Scale and Podsakoff Organizational citizenship behavior Scale. Some basic socio-demographic questions were included too. Finding - Results indicated that emotional intelligence affects both job satisfaction and organizational citizenship behavior; and job satisfaction affects organizational citizenship behavior significantly. Using structural equation modeling (SEM), it was cleared that job satisfaction mediates the effects of emotional intelligence on organizational citizenship behavior partially. Among the four EI dimensions, "self-emotional aPPraisal", "other’s emotional aPPraisal" and "use of emotion" were significant independent predictors of job satisfaction and all the four EI dimensions were significant independent predictors of OCB. Originality/value - The relations among emotional intelligence, job satisfaction and organizational citizenship behavior have been analyzed simultaneously. Job satisfaction was found to be a mediator between emotional intelligence and organizational citizenship behavior. Emotional intelligence dimensions have significant relation with some aspects of job satisfaction and some dimensions of organizational citizenship behavior.
خلاصه ماشینی:
The relationshipBetweenEmotionalIntelligence and OrganizationalCitizenshipBehavior (Testing theMediatingEffect ofJobSatisfaction) Mohammad Kazem Bighami* Heshmat Khalife Soltani*** Mitra Panahi*** Farshid Abdi**** Abstract Purpose-The study tested the extent to which the emotional intelligence (EI), job satisfaction(JS) and organizational citizenship behavior (OCB) and their dimensions are related.
Also itwas tested that whether job satisfaction mediates personality effects (Emotional Intelligence) on organizational citizenship behavior.
Using structuralequation modeling (SEM), it was cleared that job satisfaction mediates the effects ofemotional intelligence on organizational citizenship behavior partially.
Job satisfaction was found to be a mediator between emotional intelligence and organizational citizenship behavior.
In this study, it has beentested that how EI, JS andOCB are related to each other significantly, and how job satisfaction affectsand mediates the relationship between emotional intelligenceandorganizational citizenship behavior.
All emotional, logical and behavioral tendencies of the individual in relation to their work result in the person taking a negative or positive stance towards that job (Gilmer,1971), so job satisfaction can affect many aspects of organization.
Moreover,research has already shown that emotional intelligence leads to high jobperformance (Bar- On, Handley & Fund,2006; Druskat, Sala & Mount,2006), long-term mental health (Ciarrochi & Godsell,2006),better outcomes in work groups and leadership qualities (Lopes, Cote & Salovey,2006), and organizational success (Mount,2006).
Job satisfaction hasdrawn great attention from organizational behavior researchers (Dormann &Zapf,2001; Gerhart,2005; Heller, Judge & Watson,2002; Staw & Cohen- Charash,2005; Robbins,2005).
According to finding, job satisfaction is a mediator between emotional intelligence and organizational citizenship behavior, confirming this hypothesis of this study.