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نویسنده مسئول : Arefi، Majid Feyz ؛ نویسنده : Tavakoli، Gholamreza ؛ Heidari، Omid ؛ Lashkajani، Masoumeh Mirjafari ؛
مجله:International Journal of Management, Accounting and Economics»July 2016, Volume 3 - Number 23 (33 صفحه - از 411 تا 443 )
کلیدواژه ها:Customer relationship managementcustomer satisfactionCustomer Satisfaction IndexManufacturing OrganizationsCustomer Satisfaction Management