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نویسنده : Zare، Habib ؛ Behzadi، Raziyeh ؛ Bemani، Saeed ؛
مجله:Journal of Management and Accounting Studies»June 2015, Volume 3 - Number 2 (5 صفحه - از 17 تا 21 )
کلیدواژه ها:Customer relationship managementcrmcustomer satisfactionCustomer Loyalty subsystems