-
1.
نویسنده : Chen، Shun-Hsing ؛ Chen، Ming-Che ؛
مجله:Supply and Operations Management»November 2014, Volume 1 - Number 3 (14 صفحه - از 314 تا 327 )
کلیدواژه ها:Service QualityimportanceEmployee satisfactionPerformance Control Matrix (PCM)Performance Analysis (IPA)