ملخص الجهاز:
com *** MA student, Allameh Tabatabay University Abstract Design and Validation of a Model of Customers Switching Barriers in Appliances Industry Mitra Mohajeri, Ahmad Roosta, Mohammad Reza Hamidizadeh, Mahmood Hosseini Abstract In competitive world where such goods or services offered by competing firms are more similar to each other every day, it is hard to make surprise the customer in long-term via even creative services, because most innovative services quickly imitated by competitors and offered to market, in result investment on customer satisfaction is effective and profitable investment for companies.
com **PhD Student, Bu-Ali Sina University Abstract The Key of Talent Management Capabilities and Employees’ Innovation Potential 1 Abdolrasool Jamshidian*, Mina Youlizadeh Davaji** Abstract This study investigated the relationship between key talent management capabilities with organizational innovation potential have been conducted.
*Assistant Professor, Shahid Beheshti University )Corresponding Author(.
In this study, due to limited statistical population a census method for was used to collect data and 46 question questionnaires were designed by the researcher the alpha coefficient was 82.
This research is to study effect of strategies of emotional labor over job performance with emotional exhaustion mediating.
Results of the analysis show that surface acting strategy whether direct or mediated by emotional exhaustion didn’t have any effects over the job performance of nurses.
also, the results showed that the overall strategic thinking among senior of the Ministry of Energy, had positive effects on organizational performance.
Keywords: Strategic Thinking; Organizational Performance; Senior Manager; Ministry of Energy.