-
1.
Writer : Razminia، Ehsan ؛ Mirsardoo، Samira ؛ Shabani، Somayeh ؛ Corresponding Author : Shafiee، Hadi ؛
Journal:International Journal of Management, Accounting and Economics»March 2016, Volume 3 - Number 20 (9 page(s) - From 202 to 210 )
Keywords:customer satisfactionquality of serviceCustomer Relationship Management (CRM)Saderat Bank