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  Studying Customer Satisfaction of Mashhad Airport Customs Based on Kano and Servqual Models

  Corresponding Author : Sharifipour، Abbas ؛ Writer : Hosseinzadeh، Ali ؛ Hassanzadeh Torbati، Majid ؛ Nakhchian، Ali ؛

  Journal:International Journal of Management, Accounting and Economics»May 2017, Volume 4 - Number 34 (‎18 page(s) - From 578 to 595 )

  Keywords:customer satisfactionService Quality ModelKano ModelFunctional RequirementsMotivational RequirementsFundamental requirements

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