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  Investigating the Effect of Knowledge Management and Customer Satisfaction on Sustainability of Customer Relationship Management (CRM)

  Writer : Bijadeh، Mohammad ؛ Rostami، Hamid ؛

  Journal:Journal of Management and Accounting Studies»December 2015, Volume 3 - Number 4 (‎4 page(s) - From 204 to 207 )

  Keywords:Knowledge managementcustomer satisfactionCustomer Relationship Management (CRM)Keshavarzi Bank

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