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  Improving Employee Satisfaction Priority through Performance Control Matrix

  Writer : Chen، Shun-Hsing ؛ Chen، Ming-Che ؛

  Journal:Supply and Operations Management»November 2014, Volume 1 - Number 3 (‎14 page(s) - From 314 to 327 )

  Keywords:Service QualityimportanceEmployee satisfactionPerformance Control Matrix (PCM)Performance Analysis (IPA)

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