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  Investigate the relationship between Maskan bank service quality and customer satisfaction by using of the SERVQUAL model in the Maskan Bank of Mazandaran province

  Writer : Bourkhani، Hamed Amiri ؛ Yousefzadeh، Masoud ؛

  Journal:Journal of Management and Accounting Studies»June 2016, Volume 4 - Number 2 (‎7 page(s) - From 33 to 39 )

  Keywords:reliabilitySERVQUALEmpathyassuranceResponsivenessService QualitTangibleKolmogorov

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