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  Understanding Customer Satisfaction of Chatbots Service and System Quality in Banking Services

  Writer : Zainol، Suraya ؛ Hassan، Sallaudin ؛ Mohd Noor، Nor Azila ؛ Corresponding Author : Shamsudin، Mohd Farid ؛

  Journal:Journal of Information Technology Management»Autumn 2022 - Number 63 Ranking International (Ministry of Science/ISC (‎11 page(s) - From 142 to 152 )

  Keywords:Service Qualitycustomer satisfactionSystem QualityChatbots

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