• 1.

  Study of the Effect of Perceived Service Quality on Customers’ Satisfaction, Trust and Loyalty Using Servqual Model (Case Study of Saderat Bank Website Users)

  Writer : Ghaffari Ashtiani، Peiman ؛ Corresponding Author : Asgari Novin، Mohammad ؛

  Journal:International Journal of Advanced Studies in Humanities and Social Science»July 2016, Volume 5 - Issue 3 (‎16 page(s) - From 234 to 249 )

  Keywords:SatisfactionLoyaltyTrustWord of mouth (WOM)Electronic Banking (E-Banking)

  Journal Article Download Abstract Related articles Others recommend to see
• 2.

  Identification of Factors Influencing Tendency of Customers towards Internet Word-of-Mouth Communication; Case Study of Users of Iran Insurance Company Website

  Writer : Ghaffari Ashtiani، Peiman ؛ Corresponding Author : Mozaffari، Saeed ؛

  Journal:International Journal of Advanced Studies in Humanities and Social Science»July 2016, Volume 5 - Issue 3 (‎10 page(s) - From 250 to 259 )

  Keywords:sense of belongingreputationMoral Obligationword-of-mouthKnowledge Self-Efficacy

  Journal Article Download Abstract Related articles Others recommend to see

Related keywords