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  Study of the Effect of Perceived Service Quality on Customers’ Satisfaction, Trust and Loyalty Using Servqual Model (Case Study of Saderat Bank Website Users)

  Writer : Ghaffari Ashtiani، Peiman ؛ Corresponding Author : Asgari Novin، Mohammad ؛

  Journal:International Journal of Advanced Studies in Humanities and Social Science»July 2016, Volume 5 - Issue 3 (‎16 page(s) - From 234 to 249 )

  Keywords:SatisfactionLoyaltyTrustWord of mouth (WOM)Electronic Banking (E-Banking)

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