keyword Performance Control Matrix (PCM) / (1 Article)
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Writer : Chen، Shun-Hsing ؛ Chen، Ming-Che ؛
Journal:Supply and Operations Management»November 2014, Volume 1 - Number 3 (14 page(s) - From 314 to 327 )
Keywords:Service QualityimportanceEmployee satisfactionPerformance Control Matrix (PCM)Performance Analysis (IPA)
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Journal Supply and Operations Management 1 |